Welcome to CalEVV

The Provider Types and Codes document outlines the providers that will be impacted by EVV. Please reference this document to verify if your program will need to comply with EVV requirements.

If your program’s Medi-Cal provider type and procedure codes are not listed in this document, then EVV will not apply to you.

Those who provide Personal Care Services (PCS) or Home Health Care Services (HHCS), are required to register in the Provider Self-Registration Portal. As needed, please refer to the Quick Reference Guide (QRG) and instructional materials below to help complete your registration:

• EVV Onboarding and Registration for CBAS Webinar (Slide Deck)
• EVV Onboarding Registration for CBAS Webinar
• Step by step instructional video on how to register in CalEVV
• CalEVV Self-Registration - Quick Reference Guide

Visit the online CalEVV Training & Reference Library. Most of the featured instructional videos are fewer than 20 minutes in length. The videos may be accessed anytime and are a great resource for new or established staff members who use CalEVV.

The items below offer additional information on a variety of special EVV topics. These reference materials are designed to assist providers, vendors, and Jurisdictional Entities (JEs) to successfully participate in the EVV Program:

• (7/15/2024) CBAS NEWS ALERT: Electronic Visit Verification (EVV) – Automated Email Alerts
• (7/10/2024) CBAS NEWS ALERT: CBAS Center Emergency Remote Services (ERS) Responsibilities for Employee and Participant Record-Keeping Under the Federal Cures Act
• (12/8/2023) CDA CalEVV Office Hours-MSSP Service Code Migration Training

For Community-Based Adult Services (CBAS) and Multipurpose Senior Services Program (MSSP) CalEVV technical assistance and general questions, please email EVV@aging.ca.gov.

For additional CalEVV software support only, contact Sandata Customer Care:
Phone: 1 (855) 943-6070
Email: CACustomerCare@sandata.com

California offers a free CalEVV software solution to assist providers in achieving 21^st Century Cures Act compliant claims matching for EVV. However, if a provider chooses to use a third-party software provider, that third-party entity must be certified to meet the California standard. The following are some useful informational resources:

• EVV Alternate Vendor Specifications-User Guide on Sandata Website

• Introduction to Alternate EVV Video
• Registering as an Alternate EVV Vendor
• CalEVV Vendor Solutions Town Hall Meeting
• CalEVV Vendor Technical Specifications
• Contact email and phone number for technical questions:
  • Email: CAAltEVV@sandata.com
  • Phone: 1 (855) 943-6069