A man counseling an elder about Health Insurance

Medicare Counseling (HICAP)

How To Find Services In My Area

To learn more about Medicare Click Here

You can locate a HICAP office in your area by selecting your county on the Find Services in My County page of this website or by calling 1-800-434-0222.

What Services Are Available

  • Wondering how to sign up for Medicare now that you are almost 65?
  • Confused about all the different parts to Medicare—do you need A, B, C, D?
  • Have questions on prescription drug coverage, co-pays, or eligibility rules?
  • Need help filing an appeal or challenging a denial?
  • Considering long-term care insurance?
  • Need a speaker for a community education event?

HICAP (Health Insurance Counseling and Advocacy Program) provides free, confidential one-on-one counseling, education, and assistance to individuals and their families on Medicare, Long-Term Care insurance, other health insurance related issues, and planning ahead for Long-Term Care needs. HICAP also provides legal assistance or legal referrals in dealing with Medicare or Long-Term Care insurance related issues.

HICAP counselors are trained in Medi-Cal and Medicare and can help you understand the complex insurance options to find the best fit for you. You can also learn about Medicare or Medi-Cal by attending community presentations or conferences conducted by HICAP counselors.

Who Can Get These Services

Counseling is provided to:

  • Persons 65 years of age or older and are eligible for Medicare
  • Persons younger than age 65 years of age with a disability and are eligible for Medicare
  • Persons soon to be eligible for Medicare

Education events are available for individuals of any age

Program Data

For past and current program data visit the Data and Reports sections of the website.